Copy of Frequently Asked Questions (F.A.Q.)

1. What is KORRA’s return policy?

We accept returns if we are unable to satisfy your expectations.Our returns period lasts up to 60 days from the time you receive the product.Return shipping is free and we will arrange for a pick-up.

2. What is KORRA’s exchange policy?

If the product shipped to you doesn't fit, we will first attempt to alter it, if not remake it to improve the fit. Alterations and remakes are on priority, and we will ship them back in 5 - 7 days.

3. What is KORRA’s refund policy?

To qualify for a refund, we request that you return the product to us within 60 days of receiving it. 

We process refunds in 2 weeks.The time taken for this refund to show up in your account depends on your bank or relevant service provider. 

4. How do I take my measurements? 

You need to answer a few questions, we have figured out the measurements!

5. Do you have clothing that is ready for purchase?

KORRA creates products that are tailored to meet your specifications. We do not stock any ready-made products that are available for purchase.

6. How is custom-made clothing better than ready-made clothing?

Custom-made clothing is created keeping your body shape, specific measurements and needs in mind. The finished product is made exclusively for you with the promise of a perfect fit that is typically not available off-the-shelf. 

7. Do KORRA products have specific wash and care requirements?

Every pair we make has instructions for care printed inside that serve as a guide for washing/drying. We recommend that you use your product as many times as you can before the first wash - the number of times is totally up to you. The longer you can go without washing your pair, the better. This is better for the pair and for the environment.

When you do decide to wash your product, ensure that you wash it with cold water and inside out. Do not iron or bleach the product, and always air dry.

Denim will shrink upon wash, which is it's inherent character. Hence your pair will become snug post wash, and open up again on wear. Our shrinkage norms are typically 2-4% depending on the fabric.

8. Does KORRA replace products which do not fit?

We will alter your pair or remake in the same fabric to assure you of a well-fitted pair.

9. Are KORRA products backed by a guarantee?

Your pair of KORRA jeans is guaranteed against any manufacturing defect that will impair your ability to wear them for a period of 6 months. 

If we can’t repair the defect we will replace the pair of jeans with another pair.

On wearing, the fabric will ease to suit your shape. After washing and drying, it will become more compact which is considered normal. An intrinsic characteristic of denim, this unique feature of jeans makes it the most comfortable piece of clothing so please do not mistake this for a defect!

10. What is KORRA’s shipping and delivery schedule?

We make each pair after receiving your order. We estimate shipping in 7-10 working days after confirmation.

14. Does KORRA provide international delivery?

KORRA will resume international delivery in 2021.