Copy of Returns

  • We do accept returns if for some reason we are unable to satisfy your expectation.
  • Our Returns period lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible, your product must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or a proof of purchase.
  • Return shipping is free in India and we will arrange for a pick-up.
  • Please email hello@korra.in and we will take it from there. 

 

Refunds

 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund. 
  • If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. The time it takes for this refund to show up in your account is dependent on the banks or relevant service providers and can vary.

 

Late or missing refunds

 

  • There are instances wherein the processing of refunds takes longer than the usual 7-15 days. This is not the normal course and we will assist you in tracing it back to your account.
  • Please contact us at hello@korra.in and we will initiate the enquiry from our end.
  • It is always a good idea to check in with your back or credit card company as they will have visibility on the latest status, and share that information with us to hasten the posting.

 

Sale items

 

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

 

  • If you would like another size then we will replace your product for another size of your choice.
  • Replacement products will be made on priority, and we will endeavour to ship them back earlier than our normal schedule. However it might still take 5-7 days for the replacement to be received at your end.

 

Damaged or Defective Products

 

  • We check for quality at every manufacturing step and each product goes through a thorough final inspection. Hence it is highly unlikely that you will receive a defective product from us.
  • In the inadvertent event that you receive a defective product or it is damaged, we will replace product with another one, only in the same size specification.
  • Please check share a picture of the defect / damage. In the event you have received a damaged product and we do not find an intimation WITHIN 3 DAYS of receipt then we will be unable to process the replacement. No size changes are allowed for damaged or defective products.
  • You will be contacted by our customer service team to schedule the pick-up and replacement. We will take care of the shipping charge.